Policies

REFUND/REPLACEMENT/RETURN POLICY 

Broken items refer to items that cannot produce expected outcome in terms of power or converting power. Examples of items that are broken are: 

  • Shattered glass 
  • Frame dislocation  
  • Broken modules 
  • Burns 
  • Punctures 

We do not refund or replace items that work as expected but have cosmetic defects like: 

  • Scratches 
  • Dinks 
  • Discoloration 

We offer customers two options if items in their order arrive broken.  

  1. We can send a reimbursement for broken items. 
  2. We can send replacements for broken items. 

The reimbursement will equate to the initial purchase value of solely broken items and will be sent to the initial form of payment used. 

Replacements will be the same of said broken items IF we have those same said items in hand at the time of inquiry. If not, we will send something similar.  

If a replacement panel is requested and subsequently damaged during shipment, we regret to inform you that we will not be able to provide further replacements for that specific order. We advise considering a refund or exploring alternative solutions to minimize the risk of repeated damages.

We do not accept returns for broken items. 

We will not accept a return or refund an order if it has already been placed and shipped from our warehouse and the customer has not received it yet. Once the product is accepted and received, we may issue the refund or replacement under the circumstances listed above.

 

SHIPPING POLICY

Clear Energy Partners charges a flat shipping rate to all customers. View the flat shipping rate at the end of your checkout once you have put in your shipping address.

Minimum shipping quantity for all orders is 10 panels. We will not ship any orders less than 10. 

We offer our customers free shipping on full pallet orders. If you do not see your panel as a full pallet, add 30 to your cart and checkout. That will be considered a full pallet and the shipping will automatically be discounted from your total.

Delivery time may vary as we use third party LTL freight carriers.

 

WARRANTIES

  • New Modules: Manufacturer warranty (usually 25-30 years)
  • B-Grade Modules: 3-Year company warranty
  • Refurbished Modules: 3-Year company warranty
  • Used Modules: 1-Year company warranty

 

DISCOUNTS

Please be advised that the combination of percentage discounts is not permitted. Should an order be placed with combined discounts, it will be necessary to receive the outstanding balance prior to the shipment of the order.
 

 

PRIVACY NOTICE 

This privacy notice discloses the privacy practices for https://clearenergypartners.store. This privacy notice applies solely to information collected by this web site. It will notify you of the following: 

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect against the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing  

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.  

Unless you ask us not to, we may contact you via email in the future to tell you about specials. new products or services, or changes to this privacy policy.  

 

Your Access to and Control Over Information  

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:  

  • See what data we have about you, if any.  
  • Change/correct any data we have about you.  
  • Have us delete any data we have about you.  
  • Express any concern you have about our use of your data.  

 

Security  

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.  

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 239-851-0389 or via email.